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Help

Search for commonly asked questions below.

How do I play the Digital Scratch Game

When you sign-up for the promotion, you can earn up to 3 digital scratch tickets.

On a mobile device or tablet: Use your finger to ‘scratch’ by lightly pressing with your finger on the area to reveal the message underneath. Once revealed, stop pressing the screen and the message will appear.

On a desktop computer: Use your mouse to ‘scratch’ the area with your left mouse button clicking down while moving the mouse over the scratch off area. Once revealed, release the left mouse button and full prize message will appear.

How do I redeem an Instant Win or Discount Prize?

If you have won an instant win or discount prize, your prize will be saved in your My Account area. You may also follow the instructions after revealing the instant winner to send your prize to your mobile device by entering your SMS number.

To redeem:

  • Go back to your participating store
  • Pick up your prize and include it with your order on checkout.
  • When you’re ready to checkout, either click on the redemption link in your SMS message, or click here to go to your Game Account.
  • Click Redeem on the prize you wish to redeem, then hit OK when prompted to start the redemption process.
  • Show your winning coupon to the cashier, which will award the prize for free or award the $1.00 off!

Please note: Instant Win Prizes do not include applicable taxes, ecology, or bottle deposit and there is no cash value or cash back.

Where can I find a bonus code?

Bonus codes can be found on select flyers, on our social channels and emails and more throughout the contest period.

What are bonus codes?

Bonus codes can be entered using the Enter Bonus Code Button to receive 1 new digital scratch ticket. Bonus codes can only be entered once.

Why am I getting a CSRF token message?

This usually occurs when the web browser is out of date.

We suggest installing the latest of Google Chrome or Mozilla Firefox before visiting tgpwin.ca to register or to login. If you are still having issues, please email us at gamemaster@tgpwin.ca.

I don’t have an email address — how do I sign up?

There are many free email services available on the Internet. We recommend Google’s Gmail or Microsoft’s Outlook. Follow the links to set up a new email account.

Can I use the same email address for more than one account?

Unfortunately, our system can only handle one email address per person, so one person should get a new email address. We recommend Google’s Gmail or Microsoft’s Outlook. Follow the links to set up a new email account.

How do I know if I am a WINNER?

If you are drawn for a prize, you will be contacted by email or phone associated with your account when you registered.

How do I update my account information?

Please and click on “My Game Account” to update your information. Contact us at gamemaster@tgpwin.ca for further assistance.

I am unable to login, what should I do?

If you are unable to login, please try resetting your password first. If you are unable to reset your password, contact gamemaster@tgpwin.ca

What is a captcha?

A captcha is a security feature on our webpage. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

What are some important dates to remember?

Contest starts: February 15, 2024
Contest ends: April 10, 2024
Instant WIN Prizes Expires: April 12, 2024
Grand Prize Draws: April 15, 2024

See for Official Rules additional dates.

How do I remove myself from the online sweepstakes?

To remove yourself from contest, click here. Please note that all of the online ballots you have accumulated will be removed and you will not be able to access any digital tickets or instant prizes.

Can’t find your answer? We’re here to help!

Click on the button below to send your question to our Customer Service Team.

You can also email us at: gamemaster@TGPwin.ca
or mail your request to:
TGP Scratch, Snap and WIN,
P.O. Box 3009, M.I.P., Markham, ON
L3R 6G4

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