Search for commonly asked questions below.

How do I play the Digital Scratch Game

When you sign-up for the promotion, you can earn up to 3 digital scratch tickets.

  • On a mobile device or tablet: Use your finger to ‘scratch’ by lightly pressing with your finger on the area to reveal the message underneath. Once revealed, stop pressing the screen and the message will appear.
  • On a desktop computer: Hold your left mouse button to ‘scratch’ the area off. Once message is revealed, release the left mouse button and further details will appear.

How do I redeem an Instant Win Food Prize?

If you have won an instant win food prize, your prize will be saved in your My Account area. You may also follow the instructions after revealing the instant winner to send your prize to your mobile device by entering your SMS number.

To redeem:

  • Go back to your participating store
  • Pickup your instant win prize and include with your grocery order
  • When you’re ready to checkout, either click on the redemption link in your SMS message, or click here to go to your Game Account.
  • Click Redeem on the prize you wish to redeem, then hit OK when prompted to start the redemption process.
  • Show your winning coupon to the cashier, which will award the prize for free!

Please note: Instant Win Prizes do not include applicable taxes, ecology, or bottle deposit and there is no cash value or cash back.

Where can I find a bonus code?

Bonus codes can be found on select flyers, on our social channels and emails and more throughout the contest period.

What are bonus codes?

Bonus codes can be entered using the Enter Bonus Code Button to receive 1 new digital scratch ticket. Bonus codes can only be entered once.

Why am I getting a CSRF token message?

This usually occurs when the web browser is out of date.

We suggest installing the latest of Google Chrome or Or Mozilla Firefox before visiting to register or to login. If you are still having issues, please email us at

I don’t have an email address — how do I sign up?

There are many free email services available on the Internet. We recommend Google’s Gmail or Microsoft’s Outlook. Follow the links to set up a new email account.

Can I use the same email address for more than one account?

Unfortunately, our system can only handle one email address per person, so one person should get a new email address. We recommend Google’s Gmail or Microsoft’s Outlook. Follow the links to set up a new email account.

How do I know if I am a WINNER?

If you are drawn for a prize, you will be contacted by email or phone associated with your account when you registered.

How do I update my game account information?

Please contact us at to update your game account information.

I am unable to login, what should I do?

If you are unable to login, please try resetting your password first. If you are unable to reset your password, contact

What is a captcha?

A captcha is a security feature on our webpage. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

What are some important dates to remember?

Contest starts: September 8, 2022
Contest ends: November 2, 2022
Instant WIN Prizes Expires: November 4, 2022
Grand Prize Draws: November 7, 2022
Free Groceries for a Year Draws: September 16, 2022 and November 7, 2022 Grocery Shopping Spree: November 7, 2022 Daily $50 TGP Gift Card Draws: Daily from September 9 through November 3, 2022.

How do I remove myself from the online sweepstakes?

To remove yourself from contest, click here. Please note that all of the online ballots you have accumulated will be removed and you will not be able to access any digital tickets or instant prizes.

Can’t find your answer? We’re here to help!

Click on the button below to send your question to our Customer Service Team.

You can also email us at:
or mail your request to:
TGP Scratch, Snap and WIN,
P.O. Box 3009, M.I.P., Markham, ON
L3R 6G4